There are some steps you can take on your own:
1. Make sure that you have logged into the Library databases with your university email address and password.
2. If an article shows as being in one more than one database, try the next database on the list, and keep going. Sometimes one database may not be working while others are operating.
3. Clear your browsing history and then try the link again.
4. Restart your device and retry the link.
4. Access the Library's website/online catalog via a different browser. Switch to Firefox or Chrome.
If you try all of these steps and the article or eBook still will not load, please report a broken link (click underneath the blue View Full Text button on the search result). A Library staff member will respond via email and help you.