Answered By: Kendra Harrell Last Updated: Apr 30, 2020 Views: 55
If you are a student, faculty member, or staff member of TAMUT:
- Make sure you are trying to access the database through the library’s website, and not from another link. (If it’s asking you to pay for content, something’s wrong!)
- Try your Eagle ID and password again, and make sure caps lock is off.
- Check on our system status page to see if there is a known issue with the database you're trying to use.
- Ask for help through the phone, email, or chat on our Help! page.
Do you have some form of internet blocking software (like a firewall) running?
Some of these types of software block some of our databases. Try disabling the software or changing your settings to allow. If software such as a firewall is being run by your employer, you may not have permission or access to disable it.